EMPOWERING EXCELLENCE, GUIDING GROWTH
First and foremost, we cater for the service industry.
Our mission is to develop and deliver on company culture programmes that place the customer at the very core of their business enterprise. We draw on our varied industry knowledge and experience to help you identify heart-of-business issues, and deliver end-to-end business transformation solutions specific to the needs and opportunities of your customers.
Our values are : Excellence, Customer focus and professionalism
OUR SERVICES
We are deeply committed to guiding businesses toward excellence by transforming entities not yet focused on service excellence into bastions of hospitality, because we’re convinced that excellent customer service is a key motivator for both customers and employees. This can be achieved by creating or refining company culture programmes. Through close attention to detail, we refine every aspect of the customer experience journey, from initial engagement to issue resolution. The customer journey encompasses the internal and external customers alike.
We are dedicated to fostering a culture of dedicated service delivery and client satisfaction. At Orizon Advise, we are set on pushing the boundaries of hospitality and optimizing customer experiences from top floor to shop floor.
OUR ACHIEVEMENTS
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Implementing a strong, company-wide customer-focused culture consistently leads to increased profitability.
Non-hospitality
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Following an internal survey, 85% of the trained staff were satisfied by the development of a companywide service culture programme.
Healthcare industry
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Improvements in the customer journey and operational development for the teams. Curating the company culture.
Luxury travel tours
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Trained staff is now more in line with the customer “quality principles” and to a holistic, distinct service culture.
Car dealership industry
Strategic advisory
Trusted advisors for achieving optimal returns.
Executive search
A holistic and targetted approach to talent acquisition.
Project execution & planning
Value engineering throughout the initial development.
Commitment
We are committed to excellence in our deliverables.
People management
No customers can be served without the best team.
Revenue Management
Strategic and operational revenue management support.
CONTACT US
Our team at Orizon Advise is dedicated to facilitating impactful outcomes through strategic guidance. Trust us to navigate your journey with precision. We articulate all our mandates around real life-experience of the situation as experienced by your customers, online, offline, front of house and/or back of house.
We bring tailor made solutions, convinced that every client has his unique journey to complete.