ABOUT
At Orizon Advise we strive to leverage our expertise where it is most impactful. Our drive is to deliver company culture programmes that have customer focus at its core. We bring effective experience in operational optimisation and business transformation. We develop or transform the strategies to lead the business through customer service excellence.
Aimed at the service industry we bring customer-centric solutions combining shareholders aspirations with team objectives.
We are deeply committed to guiding businesses toward service excellence and guide businesses to become bastions of hospitality. Through close attention to detail, we refine every aspect of the customer experience journey, from initial engagement to issue resolution.
Orizon Advise specialises in providing comprehensive hospitality solutions tailored to the unique needs of hotel owners or operators. Our approach emphasizes flexibility, recognizing each hotel as a unique asset with its own unique selling points (USPs). This approach allows us to showcase the individual personality and character of each property, unlocking its true potential. Our partner hotels have witnessed sustained growth through our team of experts and deep management capabilities ranging from pre-opening to full-scale asset management.
Pierre Verbeke
With 25 years of experience in hotel management and hotel openings, Pierre has extensive hospitality consulting experience. For the past 10 years, he has brought a hospitality mindset to non-hospitality companies, improving their service excellence and offering people-centric solutions that enable sustainable growth and increased profitability.
Pierre has managed both branded and independent hotels. Having opened more than 90 hotels globally for Radisson, Park Inn and independent hotel operators, he has an impressive track record showcasing his solid project management skills and his ability to set up business units.
Recognised for his in-depth understanding of the customer journey and customer experience, Pierre has significantly contributed to managing change in a diverse portfolio of customers.
He has also performed numerous operational due-diligence mandates and currently supports several hotel owners in implementing their development plans.
Pierre holds a bachelor’s degree in hotel management from EHL, is a certified business planning coach and has attended several corporate finance courses with LSE. He’s currently completing a NED degree.
Pierre has a passion for travel as an opportunity to meet new people and experience new situations. He’s an avid nature enthusiast, taking his dog for long walks in the forest. Pierre is a keen skier and a modest petrolhead.
Jochen de Peuter
Jochen is a seasoned professional with extensive interdisciplinary experience, including five years in Project Management Consulting and nine years in Key Account Management.
He has a proven track record of successfully executing complex consulting projects across diverse industries, including hospitality, luxury retail, healthcare (clinics & wellness), banking, real estate development, passenger travel, governmental bodies, and UHNW investors.
His project solutions encompass strategic advisory reports, professional training programs, operational and financial performance optimization, investment opportunity analysis, and more.
As a Key Account Manager, Jochen is recognized as an enthusiastic team player with a results-driven approach, consistently placing the customer at the core of his strategy. He is adapt in working pragmatically and methodically, demonstrating exceptional organizational abilities, a strong analytical mindset, problem-solving expertise and robust reporting capabilities.
Jochen holds multiple diplomas and professional certifications and is fluent in several languages. His primary areas of expertise include client experience, hospitality and business development.
Jochen is a family man, a keen traveller and likes the outdoors.
Every business has customers, internal and external.
By focusing on service excellence and putting the customer at the very core of the business solution to ensure durable commercial success. This books provides you a step by step approach and personal experiences to illustrate the topics at hand. Customer focus works in all industries and the term hospitality isn't just restricted to hotels or restaurants.
Having dealt first-hand with these topics in various industries made the author realise that much remains to be done and that service excellence isn't just a matter for front-line employees, but that it concerns all the levels of the company.
Dive into this and see if you can shift your mindset.
The book, “Exceeding Client Expectations: Mastering Service Excellence in Client-Facing Environments”, delves into the essence of service excellence, exploring its fundamental principles and illustrating its pivotal role in creating lasting client relationships. It uncovers the theory, strategies and best practices that enable businesses to not only meet but exceed client expectations in a client-facing environment and across industries. The book outlines the ingredients of service excellence in a concise and straightforward manner to help organizations better understand how to build memorable client experiences.
Enjoy your read as you explore the multifaceted world of service excellence. Whether you're a seasoned professional or new to the field, this business book will equip you with the essential knowledge to elevate your client service standards and thrive in today's dynamic business environment.
Supervisory board
Marco Nijhof
International Hotel, Retail and Real Estate Executive and experienced international entrepreneur, mentor and coach.
Accomplished, multilingual Senior Executive within the International Five-star luxury hotel and Retail Hospitality industry, Marco’s extensive experience spans across 19 countries, working in Senior Management positions over a 34-year career across a variety of Collections including Corinthia Hotels, Jumeirah Hotels & Resorts in Dubai, Hyatt International and Marriott Hotels. An outstanding track record in high volume, multi-site operations across five continents.
Skilled in delivering strategic change and driving innovation and improvement with a strong focus on sales, marketing, service delivery and revenue management.
In addition to speaking 6 languages (Dutch, English, German, French, Italian, Greek and knowledge of Japanese) Marco is well versed in strategy creation, Business Development, people and leadership, Asset Management, development and operational excellence. He is an active participant and speaker in worldwide international investment conferences and is a sought-after hospitality specialist.
Louis de Vilmorin
Hospitality Wellness & Retail Expert
Co-Founder of WELLWAYS, a luxury hospitality wellness advisory agency and innovator of VITALSCORE®, a groundbreaking well-being analysis app that designs wellness journeys for hotels and their guests.
Louis brings over 30 years’ experience in luxury goods sales and distribution and spa development and franchising. For 20 years, he led the global business development division for Guerlain and established international hotel partnerships with Waldorf Astoria, One & Only, Four Seasons Hotels and Mandarin Oriental Hotels.
With an extensive background in global sales and distribution, Louis also managed markets across Europe, Asia, The Americas and the Middle East for LVMH, Clarins, Denis Group and Bluebell across beauty, fashion and leathergoods categories.
Today as Co-founder of WellWays, Louis is passionate about wellness and providing integrative wellness services and solutions for luxury hospitality providers.
Thomas Cremese
Digital Marketing, Lead Generation & Advertising Expert
Founder of TC Digital Marketing amongst many entrepreneurial activities.
Thomas is a digital marketing specialist with over 15 years of experience, serving as a trusted advisor to more than 650 companies, from local startups to large corporations, in developing and implementing their digital growth strategies with an outstanding track record in generating leads and sales online.
Skilled in delivering comprehensive digital advertising strategies with a strong focus on SEA, Tracking, and Analytics, Thomas is an expert in data compliance, aligning digital marketing efforts with nFADP (Switzerland) and GDPR (Europe) regulations.
He is proficient in building and managing digital funnels using HubSpot (Marketing, Sales, and CMS Hubs) and collaborates closely with a collective of top web talents to deliver complex, multi-skilled projects.
Our year long experience in Hospitality allows us to bring the customers’ message to any business in the service industry. At Orizon Advise, we are seek to push the boundaries of hospitality and optimizing customer experiences from top floor to shop floor.
We will be your expert partner for
Creating company culture programmes for the service industry.
Providing a proven systemic approach to managing change.
Developing highly tailor-made solutions.
Creating value from a customer point of view.
Delivering +30 years of excellence with solid references.
