ABOUT

At Orizon Advise we strive to leverage our expertise where it is most impactful. Our drive is to deliver company culture programmes that have Customer focus at its core. We bring effective experience in operational optimisation and business transformation. We develop or transform the strategies to lead the business through customer service excellence.

Aimed at the service industry we bring customer-centric solutions combining shareholders aspirations with team objectives.

We are deeply committed to guiding businesses toward service excellence and guide businesses to become bastions of hospitality. Through close attention to detail, we refine every aspect of the customer experience journey, from initial engagement to issue resolution.

  • Pierre Verbeke

    With 25 years of experience in hotel management and hotel openings, Pierre has extensive hospitality consulting experience. For the past 10 years, he has brought a hospitality mindset to non-hospitality companies, improving their service excellence and offering people-centric solutions that enable sustainable growth and increased profitability.

    Pierre has managed both branded and independent hotels.  Having opened more than 90 hotels globally for Radisson, Park Inn and independent hotel operators, he has an impressive track record showcasing his solid project management skills and his ability to set up business units.

    Recognised for his in-depth understanding of the customer journey and customer experience, Pierre has significantly contributed to managing change in a diverse portfolio of customers.

    He has also performed numerous operational due-diligence mandates and currently supports several hotel owners in implementing their development plans.

    Pierre holds a bachelor’s degree in hotel management from EHL, is a certified business planning coach and has attended several corporate finance courses with LSE. He’s currently completing a NED degree.

    Pierre has a passion for travel as an opportunity to meet new people and experience new situations. He’s an avid nature enthusiast, taking his dog for long walks in the forest. Pierre is a keen skier and a modest petrolhead.

  • Jochen de Peuter

    Jochen is a seasoned professional with extensive interdisciplinary experience, including five years in Project Management Consulting and nine years in Key Account Management.

    He has a proven track record of successfully executing complex consulting projects across diverse industries, including hospitality, luxury retail, healthcare (clinics & wellness), banking, real estate development, passenger travel, governmental bodies, and UHNW investors.

    His project solutions encompass strategic advisory reports, professional training programs, operational and financial performance optimization, investment opportunity analysis, and more.

    As a Key Account Manager, Jochen is recognized as an enthusiastic team player with a results-driven approach, consistently placing the customer at the core of his strategy. He is adapt in working pragmatically and methodically, demonstrating exceptional organizational abilities, a strong analytical mindset, problem-solving expertise and robust reporting capabilities.

    Jochen holds multiple diplomas and professional certifications and is fluent in several languages. His primary areas of expertise include client experience, hospitality and business development.

    Jochen is a family man, a keen traveller and likes the outdoors.

Our year long experience in Hospitality allows us to bring the customers’ message to any business in the service industry. At Orizon Advise, we are seek to push the boundaries of hospitality and optimizing customer experiences from top floor to shop floor.

We will be your expert partner for

Creating company culture programmes for the service industry.

Providing a proven systemic approach to managing change.

Developing highly tailor-made solutions.

Creating value from a customer point of view.

Delivering +30 years of excellence with solid references.