Did you know?
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$ 4.7 trillion
$ 4.7 trillion globally is at risk of being lost annually due to poor customer experiences, according to a 2022 PwC report.
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57% of consumers
A 2023 Salesforce report found that 57% of consumers have stopped buying from a company because a competitor provided a better experience.
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$ 3.7 trillion
2024 report by Qualtrics XM Institute estimates that poor customer service could cost businesses worldwide up to $ 3.7 trillion annually.
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£ 41 billion
UK retailers experience an estimated £ 41 billion in lost revenue each year due to poor in-store customer experiences.
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$ 71 billion
Australian businesses risk up to AUD $71 billion annually due to poor customer service
Company Culture
Transform Your Culture.
Elevate Your Customer Experience.
Exceptional customer experience starts with transformational leadership and a strong organiszational culture. At Orizon Advise, we partner with businesses to create lasting change through executive consulting, leadership coaching, and organizational development programs that put your customers, and your people, at the center.
We believe that every interaction matters. That’s why our culture transformation initiatives are designed to align your teams around a shared vision of excellence, engagement, and growth. Through targeted employee development and coaching, we help leaders inspire their teams to deliver customer experiences that drive loyalty, differentiation, and sustainable success.
Empower your people. Strengthen your culture. Transform your business from the inside out.
Discover our previous cases and let your organization thrive.
PREVIOUS ACHIEVEMENTS
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Implementing a company customer-focus culture delivers profitability.
Non-hospitality
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Following an internal survey, 85% of the trained staff were satisfied by the format of the development program.
Healthcare industry
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Improvements in the customer journey and operational development for the teams. Curating the company culture.
Luxury travel tours
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Trained staff is now more in line with the customer “quality principles” and to a holistic, distinct service culture.
Car dealership industry
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Project management for the whole reorganization project including workshops and training courses.
Public Services